Frequently Asked Questions
At LandingSouthX, we believe clear communication is the foundation of great service. Below are answers to the most common questions we receive about our auto transport process, pricing, safety standards, and service areas.
If you need additional information, our team is always available to help.
General Questions
What does LandingSouthX do?
LandingSouthX is a family-owned auto transport and logistics company based in the Atlanta area. We provide professional vehicle hauling services for dealerships, auctions, commercial fleets, and business customers throughout the Southeast and beyond.
Who typically uses your services?
We work with auto dealerships, wholesalers, auctions, rental companies, fleet managers, commercial businesses, government agencies, and customers needing professional and reliable vehicle transport.
How far do you transport vehicles?
Our primary coverage includes Georgia and the Southeast, with extended lanes into the Northeast, Midwest, and Texas. If your route isn’t listed, contact us — we can often accommodate custom lanes depending on availability.
Pricing & Quotes
How do I get a quote?
You can request a quote directly through our website or by contacting us via phone or email. Provide the pickup location, delivery location, vehicle information, and timing — we’ll respond quickly with a clear, straightforward estimate.
How is pricing determined?
Pricing is based on distance, route demand, vehicle type, required timing, and current market conditions. We offer competitive, transparent pricing with no hidden fees.
Do you charge extra for non-running vehicles?
Yes — transporting inoperable vehicles requires special loading considerations. Additional fees are assessed depending on the condition and equipment needed.
Are there any hidden fees I should expect?
No. LandingSouthX is committed to transparent pricing. All costs will be clearly communicated upfront.
Scheduling & Timing
How far in advance should I schedule transport?
We recommend scheduling as early as possible, especially for dealership groups and auction runs. However, we also accommodate last-minute or same-day requests when availability allows.
Can you handle urgent or time-sensitive transports?
Yes. We frequently support last-minute dealership trades, customer deliveries, and auction pickups. Contact us and we’ll do our best to accommodate your timing.
How long does transport typically take?
Transit times vary based on mileage and route. We’ll provide an estimated pickup and delivery window when quoting your load, along with updates throughout the trip.
Pickup & Delivery
What do you need from me at pickup?
We require the vehicle to be accessible, keys available, and any necessary auction or gate release documents ready. Clear contact information for pickup and delivery teams helps ensure a smooth process.
Do I need to be present for pickup or delivery?
Not always. For dealerships and auctions, staff members can release and receive vehicles. For customers, someone typically needs to be available unless alternative arrangements are made.
Do you provide updates during transport?
Yes. LandingSouthX offers proactive updates so you always know where your vehicles are and when they will arrive.
Vehicle Preparation
What should I do to prepare a vehicle for transport?
We recommend: (1) Removing personal items, (2) Ensuring the vehicle is accessible, (3) Providing keys, (4) Sharing any special instructions, (5) Confirming the vehicle runs and drives unless otherwise noted.
Can you transport modified or oversized vehicles?
It depends on the modification and our equipment availability. Please contact us with specifics so we can confirm.
Safety & Insurance
Is LandingSouthX fully licensed and insured?
Yes. We operate with full FMCSA/DOT compliance and carry required liability and cargo insurance to protect your vehicles during transport.
How do you ensure vehicle safety?
We follow strict safety protocols including: (1) Thorough pre- and post-trip inspections, (2) Proper securing and load balancing, (3) Equipment checks before each haul, (4) Careful loading and unloading procedures.
What happens if a vehicle is damaged during transport?
If damage occurs, we follow a clear and professional claims process. All inspections are documented, and we work directly with customers to resolve issues promptly. Any damage must be documented on the BOL upon delivery and signed by both parties.
Service Area
Which states do you serve?
Our primary coverage includes the Southeast US, but we also serve extended lanes throughout the Northeast, Midwest and Texas.
Do you offer nationwide transport?
While our core focus is the Southeast, we can support multi-state or long-distance lanes depending on timing and availability. Reach out and we’ll confirm.
Types of Vehicles
What types of vehicles do you transport?
We move nearly all standard dealership and fleet vehicles — sedans, SUVs, trucks, crossovers, electric vehicles (EVs), and commercial units within our equipment capacities. Please note that EVs may incur a small surcharge due to their higher weight and the additional handling considerations required to secure them safely.
What if the car to be transported doesn’t run?
We have the equipment to transport non-operating vehicles but let us know ahead of time so we can properly plan the load.
Do you move luxury or high-value vehicles?
Yes — with proper arrangements. We handle luxury vehicles with additional care and communication. Please notify us if a vehicle requires special handling.
Can you transport heavy-duty trucks or vans?
Depending on size and configuration. Provide details so we can verify compatibility with our equipment.
Payment & Documentation
What forms of payment do you accept?
We accept business payments through ACH, credit card, or invoicing for approved partners. Dealer groups and recurring commercial clients may be eligible for net terms.
Do you require a deposit?
It depends on the type of customer and shipment. Direct retail customers generally require payment in advance or a deposit to secure a booking. Payment terms for dealerships, brokers, and auction houses are reviewed on a case-by-case basis and may vary based on volume and account history.
Will I receive documentation of pickup and delivery?
Yes. You’ll receive condition reports, pickup confirmations, and delivery signatures as needed.
Working with LandingSouthX
What makes LandingSouthX different from other transport companies?
- Owner-operated service and direct communication
- Professional logistics discipline from decades of supply chain experience
- Consistent, reliable transit times
- Clean inspections and high safety standards
- Transparent pricing and honest delivery commitments
- A portion of every load donated back to the Atlanta community to support addiction recovery and children impacted by addiction
Do you work with repeat commercial partners?
Absolutely. We offer recurring lane services, priority scheduling, and predictable pricing for dealership groups, fleet operators, and commercial businesses.
Can LandingSouthX handle my auction needs?
Yes. We regularly manage auction pickups, gate passes, after-sale pickups, and multi-vehicle runs.
How do I book my first transport with LandingSouthX?
- Call us directly
- Email us the details of your load
- Request a quote on our website